Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs the use of the Truck Command platform, website, mobile applications, and all related services (collectively, the "Services") provided by Truck Command LLC, a California limited liability company ("Truck Command," "we," "us," or "our").

This AUP is incorporated by reference into our Terms of Service. By using our Services, you agree to comply with this AUP. Violation of this AUP may result in suspension or termination of your account without refund.

We reserve the right to modify this AUP at any time. Material changes will be communicated via email or through the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated AUP.

2. General Conduct Requirements

When using our Services, you agree to:

• Comply with all applicable federal, state, and local laws and regulations
• Comply with all applicable Department of Transportation (DOT) regulations
• Comply with Federal Motor Carrier Safety Administration (FMCSA) requirements
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Use the Services only for legitimate business purposes related to trucking operations
• Treat our staff, other users, and third parties with respect
• Report any security vulnerabilities or bugs you discover

3. Prohibited Uses

You may NOT use our Services to:

3.1 Illegal or Harmful Activities

• Violate any applicable law, regulation, or ordinance
• Facilitate or engage in illegal transportation activities
• Transport hazardous materials without proper licensing and documentation
• Evade or circumvent DOT, FMCSA, or other regulatory requirements
• Generate fraudulent IFTA reports or falsify tax documentation
• Create false or misleading compliance records
• Facilitate insurance fraud or workers' compensation fraud
• Launder money or engage in financial crimes
• Engage in human trafficking or smuggling
• Transport illegal substances or contraband

3.2 Fraud and Misrepresentation

• Create accounts using false, misleading, or stolen identities
• Impersonate another person, company, or entity
• Falsify DOT numbers, MC numbers, or operating authority
• Create fraudulent invoices or billing records
• Manipulate load or revenue data for fraudulent purposes
• Submit false expense claims or fuel records
• Misrepresent driver qualifications, CDL status, or certifications
• Falsify vehicle inspection or maintenance records
• Create fake customers or broker relationships

3.3 Security Violations

• Attempt to gain unauthorized access to our systems or data
• Access or attempt to access another user's account
• Circumvent, disable, or interfere with security features
• Probe, scan, or test the vulnerability of our systems
• Deploy malware, viruses, or other malicious code
• Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
• Intercept or monitor data not intended for you
• Forge headers or manipulate identifiers to disguise origin
• Use automated tools to scrape, crawl, or harvest data
• Reverse engineer, decompile, or disassemble our software

3.4 Abuse and Harassment

• Harass, bully, intimidate, or threaten any person
• Send spam, unsolicited messages, or promotional content
• Collect or harvest personal information without consent
• Post or transmit defamatory, obscene, or offensive content
• Discriminate against individuals based on protected characteristics
• Interfere with other users' use of the Services
• Abuse our support team or staff

3.5 Intellectual Property Violations

• Infringe on copyrights, trademarks, patents, or trade secrets
• Copy, modify, or distribute our software without authorization
• Remove or alter proprietary notices or labels
• Use our trademarks or branding without permission
• Create derivative works based on our Services

3.6 System Abuse

• Use the Services in a manner that exceeds reasonable usage patterns
• Consume excessive computational resources intentionally
• Attempt to circumvent usage limits or subscription restrictions
• Share account credentials with unauthorized parties
• Resell, sublicense, or commercially exploit the Services without authorization
• Use automated systems or bots except as expressly permitted
• Interfere with the proper functioning of the Services

4. Trucking Industry-Specific Prohibitions

Given the regulated nature of the trucking industry, the following specific prohibitions apply:

4.1 Regulatory Compliance

• Creating or storing records intended to deceive DOT auditors
• Generating false hours-of-service (HOS) documentation
• Falsifying driver qualification files (DQ files)
• Creating fictitious drug and alcohol testing records
• Misrepresenting safety ratings or CSA scores
• Producing fraudulent weight tickets or bills of lading
• Creating false proof of insurance documentation

4.2 IFTA and Fuel Tax

• Intentionally entering false mileage data to reduce tax liability
• Creating fictitious fuel purchase records
• Manipulating state mileage allocations fraudulently
• Generating IFTA reports you know to contain false information
• Using the platform to facilitate fuel tax evasion schemes

4.3 Driver and Vehicle Records

• Recording drivers with invalid, suspended, or revoked CDLs
• Falsifying medical certificate (DOT physical) records
• Creating false vehicle maintenance or inspection histories
• Recording vehicles that do not meet federal safety standards
• Hiding out-of-service violations or orders

5. Data and Content Standards

5.1 Data Accuracy

You are responsible for the accuracy and completeness of all data you enter into the Services. You agree to:

• Enter accurate information for all business records
• Promptly update information when it changes
• Not intentionally enter false or misleading data
• Verify the accuracy of generated reports before submission to any authority
• Maintain supporting documentation for entered data

5.2 Document Uploads

When uploading documents to our Services, you agree to:

• Only upload documents you have the right to store and use
• Not upload documents containing malware or malicious code
• Not upload documents that violate any law or third-party rights
• Ensure uploaded documents are authentic and unaltered (unless redaction is required)
• Not upload documents for storage purposes unrelated to trucking operations

6. Account Security Requirements

You are responsible for maintaining the security of your account. You agree to:

• Use a strong, unique password for your account
• Not share your login credentials with others
• Immediately notify us of any unauthorized access or security breach
• Log out of your account when using shared devices
• Keep your contact information current for security notifications
• Review your account activity regularly for suspicious activity

You are responsible for all activities that occur under your account, whether or not you authorized such activities.

7. Reporting Violations

If you become aware of any violation of this AUP, please report it to us immediately at:

We investigate all reports and take appropriate action, which may include suspending or terminating accounts, reporting to law enforcement, or other measures we deem necessary.

8. Enforcement

8.1 Investigation

We may investigate suspected violations of this AUP. During investigation, we may:

• Review your account activity and data
• Temporarily suspend your access to the Services
• Request additional information or documentation from you
• Cooperate with law enforcement if required by law

8.2 Consequences of Violation

Violations of this AUP may result in:

• Warning: For minor, first-time violations
• Temporary Suspension: Restriction of access while we investigate or while you remedy the violation
• Account Termination: Permanent removal of your access to the Services without refund
• Legal Action: We may seek damages, injunctive relief, or other legal remedies
• Law Enforcement Referral: We may report violations to appropriate authorities

8.3 No Refunds

If your account is terminated due to violation of this AUP, you will not receive any refund of subscription fees or other amounts paid. You remain responsible for any amounts owed prior to termination.

9. Modifications to This Policy

We reserve the right to modify this AUP at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email for material changes
• Post a notice in the Services for significant updates

Your continued use of the Services after any changes indicates your acceptance of the modified AUP.

10. Related Policies

This Acceptable Use Policy should be read in conjunction with:

• Terms of Service - Governs your use of our Services
• Privacy Policy - Explains how we collect and use your data
• Cookie Policy - Details our use of cookies and tracking technologies

11. Contact Information

If you have questions about this Acceptable Use Policy, please contact us: