1. Introduction
Truck Command LLC ("Truck Command," "Company," "we," "us," or "our"), a California limited liability company headquartered in San Bernardino County, California, is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trucking fleet management platform, website (truckcommand.app), mobile applications, and related services (collectively, the "Services"). This policy also describes your rights under applicable privacy laws, including the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 ("CCPA/CPRA").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
Table of Contents
- 2. Information We Collect
- 3. How We Use Your Information
- 4. How We Share Your Information
- 5. Your California Privacy Rights (CCPA/CPRA)
- 6. Data Security
- 7. Data Retention
- 8. Cookies and Tracking Technologies
- 9. Third-Party Services
- 10. Children's Privacy
- 11. International Data Transfers
- 12. Changes to This Privacy Policy
- 13. Contact Us
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you register, use our Services, or communicate with us:
| Category | Types of Information |
|---|---|
| Account Information | Full name, email address, phone number, password, company name, business address, city, state, ZIP code |
| Business Information | MC Number, DOT Number, EIN (Employer Identification Number), fleet size, company legal name, DBA name |
| Driver Information | Driver names, contact information, CDL numbers, license states, license expiration dates, medical card expiration dates, hire dates, emergency contacts |
| Vehicle Information | Vehicle identification numbers (VIN), license plates, make, model, year, fuel type, tank capacity, registration expiration, insurance expiration, inspection expiration |
| Customer Information | Customer company names, contact names, addresses, phone numbers, email addresses, payment terms, tax IDs |
| Financial Information | Invoice details, payment records, expense data, fuel purchase records, earnings, billing information |
| Load/Dispatch Information | Load numbers, origins, destinations, pickup/delivery dates, rates, customer details, proof of delivery documents |
| IFTA/Mileage Data | State mileage records, fuel purchase locations and amounts, odometer readings, trip records, state border crossings |
| Compliance Documents | Uploaded documents including licenses, permits, insurance certificates, registration documents, inspection reports |
| Payment Information | Credit/debit card information (processed by Stripe), billing address, payment history |
| Communications | Messages, support requests, feedback, and any other communications with us |
2.2 Information Collected Automatically
When you access or use our Services, we automatically collect certain information:
- Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
- Log Information: IP address, access times, pages viewed, referring URL, click patterns, features used
- Usage Information: Features used, actions taken, time spent on pages, session duration, frequency of use
- Location Information: General location derived from IP address; precise location only with your explicit consent for location-based features
- Cookie Data: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Payment Processors: Transaction confirmations and payment status from Stripe
- Authentication Services: Account verification from Supabase
- Analytics Providers: Aggregated usage analytics
- Public Sources: Business information from public records (DOT, FMCSA databases)
3. How We Use Your Information
We use the information we collect for the following business and commercial purposes:
3.1 Providing and Maintaining the Services
- Creating and managing your account
- Processing and tracking loads, invoices, and payments
- Calculating IFTA taxes and generating reports
- Managing fleet, driver, and vehicle information
- Tracking expenses and fuel purchases
- Managing compliance documents and sending expiration alerts
- Providing customer relationship management features
- Generating financial and operational reports
3.2 Processing Transactions
- Processing subscription payments
- Managing billing and invoicing
- Sending payment confirmations and receipts
- Handling refunds and disputes
3.3 Communications
- Sending service-related notifications (compliance alerts, renewal reminders, system updates)
- Responding to your inquiries and support requests
- Sending promotional communications (with your consent)
- Providing subscription renewal notices as required by California law
3.4 Improving and Developing Services
- Analyzing usage patterns to improve features
- Identifying and fixing bugs and technical issues
- Developing new features and services
- Conducting research and analytics
3.5 Security and Fraud Prevention
- Protecting against unauthorized access and misuse
- Detecting and preventing fraudulent activity
- Enforcing our Terms of Service
- Maintaining the security of our systems
3.6 Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal process and government requests
- Establishing, exercising, or defending legal claims
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
5.1 Your Rights
As a California resident, you have the right to:
- Right to Know: Request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share personal information.
- Right to Delete: Request deletion of your personal information, subject to certain exceptions (such as completing transactions, detecting fraud, or complying with legal obligations).
- Right to Correct: Request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
- Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to purposes necessary to perform the Services.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
5.2 Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories of personal information:
| Category | Collected | Sold | Disclosed for Business Purpose |
|---|---|---|---|
| Identifiers (name, email, phone, address) | Yes | No | Yes |
| Personal Information (Cal. Civ. Code § 1798.80(e)) | Yes | No | Yes |
| Commercial Information (transaction history, purchasing tendencies) | Yes | No | Yes |
| Internet/Network Activity (browsing history, interactions with Services) | Yes | No | Yes |
| Geolocation Data | Yes | No | Yes |
| Professional/Employment Information | Yes | No | Yes |
| Inferences (preferences, characteristics) | Yes | No | No |
| Sensitive Personal Information (driver's license, SSN/EIN) | Yes | No | Yes (limited) |
5.3 How to Exercise Your Rights
To exercise your California privacy rights, you may:
- Email: support@truckcommand.com
- Online: Through your account settings dashboard
We will verify your identity before processing your request. For requests made on behalf of another person, we require written authorization from the data subject.
5.4 Response Timing
We will respond to verifiable consumer requests within 45 days. If we need additional time (up to 45 more days), we will notify you of the reason and extension period.
5.5 Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We require the agent to provide proof of written authorization from you and may verify your identity directly.
5.6 "Do Not Sell or Share My Personal Information"
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. Therefore, there is no need to opt-out of sale or sharing.
5.7 Financial Incentive Programs
We do not offer financial incentives for the collection, sale, retention, or deletion of personal information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest
- Access Controls: Role-based access controls and authentication requirements
- Infrastructure Security: Secure hosting with industry-leading cloud providers
- Regular Security Reviews: Periodic security assessments and vulnerability testing
- Employee Training: Security awareness training for team members
- Incident Response: Procedures for responding to security incidents
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Active Account Data: Retained while your account is active and for 30 days after termination
- Transaction Records: Retained for 7 years for tax and accounting purposes
- IFTA/Compliance Records: Retained for the period required by applicable regulations (typically 4-6 years)
- Communication Records: Retained for 3 years
- Analytics Data: Aggregated data retained indefinitely; individual-level data retained for 2 years
After the retention period, we will securely delete or anonymize your information. We may retain certain information longer if required by law or to resolve disputes.
9. Third-Party Services
Our Services integrate with or link to third-party services. These third parties have their own privacy policies, and we encourage you to read them:
- Stripe: stripe.com/privacy
- Supabase: supabase.com/privacy
- Vercel: vercel.com/legal/privacy-policy
We are not responsible for the privacy practices or content of third-party services.
10. Children's Privacy
Our Services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at support@truckcommand.com.
11. International Data Transfers
Truck Command is based in the United States, and your information is processed and stored in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our Services, you consent to the transfer of your information to the United States and the processing of your information as described in this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make material changes:
- We will update the "Effective Date" at the top of this policy
- We will notify you via email and/or prominent notice within the Services
- For significant changes, we may provide additional notice or obtain your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Company: Truck Command LLC
- Location: San Bernardino County, California, USA
- Privacy Inquiries: support@truckcommand.com
- General Support: support@truckcommand.com
California Residents
For CCPA/CPRA requests specifically, please email support@truckcommand.com with the subject line "CCPA Request".
Last Updated: December 9, 2025